1. Introduction
Welcome to Look Inc (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lookinc.co.uk and when you make a purchase from us.
By using our website, you agree to the terms of this Privacy Policy.
2. Who We Are
Business Name: Look Inc
Website: https://lookinc.co.uk
Email: Help@Lookinc.co.uk
Registered Address: Janay Sec Suite 2 Unit 2 Bradburys Court, Lyon Road, Harrow, Middlesex, United Kingdom, HA1 2BY
We act as the data controller of your personal data.
3. Information We Collect
We may collect and process the following types of personal data:
3.1 Information You Provide
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
3.2 Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited and browsing behavior
- Cookies and tracking data
3.3 Transaction Data
- Order details
- Purchase history
- Delivery information
4. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil your orders
- To manage payments, refunds, and returns
- To communicate with you regarding your orders
- To provide customer support
- To improve our website and services
- To prevent fraud and enhance security
- To comply with legal obligations
- To send marketing communications (only if you opt in)
5. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contractual necessity – to process your orders
- Legal obligation – for tax and compliance purposes
- Legitimate interests – to improve services and prevent fraud
- Consent – for marketing communications and cookies
6. Sharing Your Information
We may share your data with:
6.1 Service Providers
- Payment processors (e.g., Stripe, PayPal)
- Delivery and courier services
- Website hosting and IT providers
6.2 Legal Authorities
- When required by law or to prevent fraud
6.3 Advertising & Analytics Partners
- Google (e.g., Google Analytics, Google Ads)
- Social media platforms (if applicable)
All third parties are required to respect the security of your personal data.
7. International Data Transfers
Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:
- UK-approved Standard Contractual Clauses
- Adequacy regulations
8. Data Retention
We retain your personal data only as long as necessary:
- Order data: up to 6 years (for legal/tax reasons)
- Marketing data: until you withdraw consent
- Account data: until account deletion
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at: Help@Lookinc.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
10. Cookies and Tracking Technologies
We use cookies to:
- Enable website functionality
- Analyse site traffic
- Improve user experience
- Deliver personalised ads (if applicable)
You can control cookies through your browser settings.
For more details, see our Cookie Policy.
11. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- SSL encryption (HTTPS)
- Secure payment processing
- Restricted access to personal data
However, no system is 100% secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.
13. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: Help@Lookinc.co.uk
Address: Janay Sec Suite 2 Unit 2 Bradburys Court, Lyon Road, Harrow, Middlesex, United Kingdom, HA1 2BY
